At DUOPOEM, every piece tells a story. We take care in preparing and delivering your jewelry, ensuring each piece is made with love and attention to detail.

Shipping & Processing

Where does DUOPOEM ship?

We're happy to offer international shipping to the following destinations:

North America: Canada, Mexico, United States

Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, Türkiye, Slovenia

Oceania: Australia, New Zealand

Asia: Hong Kong, Japan, Malaysia, Singapore, South Korea

Middle East: Israel, United Arab Emirates

Shipping availability is subject to the options shown at checkout.

How much does shipping cost?

We offer FREE standard shipping on all orders of $199 USD or more, worldwide.

Orders below $199 USD are subject to shipping fees calculated at checkout based on your destination.

How long does it take to process my order?

Each DUOPOEM piece is carefully prepared, and personalized jewelry receives extra attention to make it uniquely yours.

Please allow 7 business days for processing and preparation before your order is shipped.

Processing times exclude weekends and public holidays.

If you need your order sooner, please contact us before placing your order to inquire about expedited processing availability.

If your order is completed ahead of schedule, we'll ship it out early rather than waiting until the end of the processing period.

How long will delivery take?

Once your order has been dispatched, standard shipping typically takes 7–14 business days, depending on your destination.

Please note that processing and delivery times are separate. Delivery estimates begin once your order has been dispatched.

Will I receive tracking information?

Yes! Once your order has shipped, you'll receive a confirmation email with your tracking information, when tracking is available.

Please allow some time for tracking updates to become visible.

Do I have to pay duties and taxes?

International orders may be subject to customs duties, import taxes, or additional fees depending on the destination country's regulations.

Any duties or taxes not collected at checkout are the responsibility of the recipient, where applicable.

We recommend checking your local customs regulations before ordering.

For customers in the United States:
No additional tariffs or duties will be applied. We ship to the US every week and customers do not receive extra charges when their package arrives.

Shipping Notes

All shipping times are estimates and may vary due to customs inspections, carrier delays, holidays, or other unforeseen circumstances.

While we do our best to ensure timely delivery, we cannot guarantee exact arrival dates.

Please ensure your shipping address is complete and accurate at checkout. Additional shipping fees may apply if a package needs to be resent due to an incorrect or incomplete address.

Returns & Refunds

What is DUOPOEM's return policy?

We hope you love your DUOPOEM jewelry as much as we loved creating it.

Our return policy depends on whether your item is personalized or non-personalized.

Non-Personalized Jewelry

We accept returns of eligible non-personalized jewelry within 30 days of delivery.

To qualify for a return:

• Items must be unworn, unused, and in their original condition.

• All original packaging must be included.

• Items must be free from scratches, damage, or signs of wear.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Personalized Jewelry

Because personalized jewelry is uniquely created for you, we generally cannot accept returns or exchanges due to a change of mind, incorrect size selection, or personal preferences.

This includes jewelry customized with initials, names, dates, engravings, photographs, or other personal details.

However, if your jewelry arrives damaged, defective, or incorrect, please contact us so we can make things right.

Your rights under applicable consumer protection laws remain unaffected.

Can I exchange my ring for a different size?

For non-personalized jewelry, size exchanges may be available depending on product availability. Additional shipping costs may apply.

For personalized jewelry, size exchanges are generally not available once customization has been completed.

We highly recommend reviewing our Ring Size Guide before placing your order.

What if my order arrives damaged or incorrect?

If your jewelry arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Include your order number and clear photos of the issue so our team can assist you.

We'll review the situation and arrange an appropriate resolution in accordance with applicable laws.

How do I start a return?

To initiate a return, please contact us through our Contact Us page.

Include your order number and reason for return.

Our team will review your request and provide further instructions.

Please do not return any items without contacting us first.

When will I receive my refund?

Once your returned item has been received and inspected, we'll notify you of the approval status.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days for your financial institution to process the refund after it has been issued.

Need More Help?

Have questions about your order, shipping, or returns?

We're always here to help. Please reach out through our Contact Us page.

Made for your story. Made to be remembered.

DUOPOEM Jewelry